Last night, I purchased the download version of WinDVD 2010. I had tried to install it several times but every time I had tried to install it, the first installation window popped up and then it closed, and my hard drive activity light was lit constantly. After it went off, the only window that opened was from Microsoft, "This program might not have been installed correctly". Running the program as administrator didn't work and running it under compatibility mode didn't help either.
I then proceeded to call Corel's technical phone support.
After waiting 1 hour and 8 minutes on hold, I had decided to hang up.
So then I was again forced to make another attempt to solve the problem myself.
I extracted the files from the installer file into a directory and there were 4 files in there:
default.ini
default.rge
Installer.exe
setup.exe
I first tried to run installer.exe and I got the same results. Gee, does this program run at all?
When I ran setup.exe, guess what? It worked!
The next day, I called Corel and they told me that they have never heard of this problem before so as far as they know, I was the only one that has had to deal with this problem.
They decided to be nice to me and send me a copy of the pro version to my e-mail.
Now they have knowledge of a new peoblem and how to solve it.
If anyone else has this problem, they now know how to solve it. They will probably save a lot of money because of me so I guess that's why they decided to give me the pro version.
Maybe I should work for a software company.
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